Read the product guidance

Follow the product page and supplied instructions for setup, weight, cleaning, food contact, temperature limits, and storage. Confirm that all parts are secure before carrying or using an item.

Outdoor placement

Choose stable ground away from traffic, cliffs, open flames, hot grills, sharp objects, and other hazards. Secure lightweight items in windy conditions and supervise children around straps, frames, utensils, and small components.

Cleaning and storage

Remove food and spills promptly. Clean according to the stated material guidance, allow all components to dry fully, and store in a clean, ventilated place. Avoid bleach, abrasive tools, machine washing, or dishwashing unless expressly permitted.

Insulated and food-storage products

Pre-chill items where appropriate, minimize opening time, and follow safe food-handling practices. A picnic product is not a substitute for temperature monitoring or food-safety judgment, and cooling duration varies with ambient conditions and use.

Product concerns

Report a suspected manufacturing defect with proof of purchase and clear photographs or video. Normal wear, stains, punctures, fading, improper cleaning, overload, accidental damage, weather exposure, misuse, modification, or unauthorized repair are not manufacturing defects.

Possible solutions

After assessment, we may provide care guidance, a replacement component, replacement goods, store credit, or refund as appropriate. Mandatory statutory rights remain unaffected.

Care and product-support questions may be sent to service@loravic.com.

Preparation before dispatch

Most paid orders are prepared within one to three business days. Inventory checks, payment review, protective packing, seasonal demand, or public holidays can require more time.

Shipping charges

For supported destinations, Fast shipping costs $5.99 USD on eligible order subtotals from $0.00 through $44.99 USD. Free shipping applies to eligible subtotals of $45.00 USD or more. The option shown at checkout for the selected destination controls the order.

Transit expectations

Delivery estimates start after dispatch and are not guarantees. Carrier networks, customs processing, severe weather, regional disruption, and other conditions outside reasonable control may affect arrival.

Tracking and receipt

Tracking is supplied when the carrier makes it available. Customers should check the delivery details entered at checkout, monitor updates, and inspect the parcel promptly after receipt.

Cross-border costs

Duties, taxes, brokerage charges, or similar destination fees may be collected by local authorities or carriers. Unless checkout expressly includes them, the recipient is responsible for those charges.

A parcel that needs attention

For delay, loss, visible damage, missing components, or an incorrect product, retain the packaging and send the order number, tracking information, and useful photographs. We will review the circumstances and determine an appropriate next step.

Shipping support is available at service@loravic.com.

Starting a request

A return request may be made within thirty days after delivery. Obtain approval and return instructions before sending a product back so the parcel can be identified and reviewed.

Condition for return

Eligible picnic goods should be unused, unwashed, unaltered, complete, and free from food, drink, soil, odors, stains, or outdoor wear. Original packaging, tags, utensils, straps, inserts, manuals, and supplied accessories should be included.

Food-contact and hygiene-sensitive goods

Where law permits, opened or used food-contact items, drinkware, utensils, liners, or other hygiene-sensitive components may be excluded from preference-based returns. This does not remove rights concerning verified defects, damage, or incorrect goods.

Return costs and safe packing

Customers pay return shipping for preference-based returns. If we confirm a material defect, transit damage, or fulfillment error, we will offer an appropriate remedy and may cover reasonable return costs. Returned goods must be packed securely to prevent additional damage.

Refund timing and exchanges

Approved refunds are issued to the original payment method after inspection. A financial institution may take five to ten business days to post the credit. Optional expedited shipping is not refundable unless required by law. Direct exchanges depend on availability and may require a return followed by a new order.

Store operator: Zhengzhou Shaodong Trading Co., Ltd.

Return and refund requests should be sent to service@loravic.com.

Thank you for visiting Loravic. Our customer support team is available to assist with questions about products, orders, shipping, delivery, returns, refunds, payments, and general website inquiries.

Company & Customer Support

Company Name: Zhengzhou Shaodong Trading Co., Ltd.

Business Address:
Room 101, Unit 1, Building 8, Hengsheng Xincheng, Xingang Subdistrict, Zhengzhou Airport Economy Zone, Zhengzhou, Henan, China

Customer Support Email:
service@loravic.com

Business Hours:
Monday to Friday, 9:00 AM - 6:00 PM CST

Response Time:
We typically respond to customer inquiries within 1–3 business days.

Before You Contact Us

To help us assist you efficiently, please provide relevant details about your inquiry.

For questions about an existing order, please include:

• Your order number
• The email address used when placing the order
• A brief description of your question or issue

If your inquiry concerns a damaged, incorrect, or missing item, please include clear photos of the product and packaging when appropriate. This can help our team review the issue more efficiently.

Product Questions

If you have a question about a Loravic product, please include the product name or a link to the relevant product page.

If a particular specification, such as material, dimensions, capacity, load limit, heat resistance, insulation performance, or other product information, is not confirmed on the product page, please contact us before purchasing rather than relying on assumptions about the product.

Keep Your Payment Information Private

For your security, please do not send full payment card numbers, card security codes (CVV/CVC), account passwords, verification codes, or other sensitive payment credentials by email.

Loravic customer support will not ask you to provide your complete payment card information or account password by email.

How We Can Help

Our customer support team can assist with questions regarding:

• Products and product information
• Orders and order status
• Shipping and delivery
• Returns and refunds
• Payments and checkout
• General website inquiries

For assistance, please contact us at:
service@loravic.com

Business Hours: Monday to Friday, 9:00 AM - 6:00 PM CST
Response Time: 1–3 business days

Loravic
Operated by Zhengzhou Shaodong Trading Co., Ltd.